ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM

ISO Customer Satisfaction Management System which has the purpose of planning, designing and implementing of the customer complaint handling process in an effective and efficient way in organizations which has the priority of giving service beyond customer needs despite the product and service type. 

A good complaint management system offers effective solutions by preventing the recurrence of the non-conformity thereby the complaints and analyses the success of the solutions offered. While doing this, the company develops the awareness and competency of the personnel in this scope. The system could be implemented and certified separately or integrated with ISO 9001. 
ISO 10002 Quality management-customer satisfaction-guidelines for complaints handling in organizations standard was issued in the year 2004 by ISO (www.iso.org).